Who do my members call when they have questions or concerns about their billing or contracts?
We have a fully staffed Call Center with friendly, professional call center representatives who are trained on how to communicate with your Clients as representatives of your club.
I don’t want my members to feel like they are calling an outsourced Billing Company.
We make all of our phone calls as "Your Club Name Member Services" and never as "Allstate Financial Group". As far as your member is concerned, they are working with someone onsite. This provides a friendly, warmer service.
It’s not worth it for me to lose a membership over a $20.00 late fee – what is your flexibility on things like that?
Our primary focus is member retention. We want you to keep your members and would never risk losing a membership over a late fee or poor customer service. We also want your draft to remain growing, so we have a unique Collections process that has proven to be effective without harming your clubs reputation. Click here to learn more about our Collections process.